A few weeks ago, we had a small glitch in RW that impacted 200 Orders for about an hour and a half. It was a stressful moment for our team as we woke up to urgent help requests, assessed the situation, diagnosed the problem, resolved it, and communicated with our Clients. We later had a meeting to discuss what went wrong, how we can prevent this issue or problems like it from happening in the future, and how we can be more prepared to handle situations like this as they come up. But to be honest, I was pretty proud of our response. It was a reminder of how far we’ve come. Read more
Published in Grow Grow Grow.
Beware, dear event rental business owner, the creep of beginning to resent your employees. It can happen subtly and slowly but it does happen to many of us entrepreneurs. Read more
Published in Biz Operations, The Money.
In your event rental business, there are many roles to play and two key ones are Sales and Customer Service. They should never be done by the same person (even if you’re a one-woman-show!). Read more
Published in Biz Operations.
But managing your team doesn’t have to be all or nothing. In fact, clarifying who is responsible for each part of a project or task can be freeing for everyone involved. Read more
Published in Grow Grow Grow.
The hiring process can be daunting. Whether you’re hiring for the first time or already have a stable of pros on your team, finding new people to join the herd doesn’t come with an instruction manual. But we’ve found that having a few tools in your tool chest can make a big difference. Read more
Published in Biz Operations.
A funny thing happens when you start your own rental business—you create something out of nothing. Read more
Published in Biz Operations.
We are thrilled that our first go at a Three Question Survey was so well received; lots of great survey responses AND some very positive feedback. We asked how much you pay your delivery drivers and delivery crew members. Read more
Published in The Money.
As you can imagine, I get asked a ton of questions about running a Niche Event Rental Business. I’ve collected lots of answers from my own experience and from the stories of our RW users. Read more
Published in The Money.
Last week, I had a great call with a special event rental business owner who is just starting out. As she’s planning for the future of her business, she asked me what I thought about salaries for salespeople in her company. Read more
Published in More.
Have you ever had a nightmare where you have no voice? Something scary is about to happen but you can’t scream. You open your mouth but nothing comes out. I. Hate. That. Dream. Read more
Published in Biz Operations.
