In your event rental business, there are many roles to play and two key ones are Sales and Customer Service. They should never be done by the same person (even if you’re a one-woman-show!). Read more
Blog articles matching the “Customer service” tag.
Have you ever had a nightmare where you have no voice? Something scary is about to happen but you can’t scream. You open your mouth but nothing comes out. I. Hate. That. Dream. Read more
While in Napa last week, I was struck by the role aesthetics play in business. While many companies pay attention to their logo, online personality, or printed materials, few are very thoughtful about aesthetics throughout the customer relationship. Read more
A few years ago, I started shopping at Fresh & Easy, a grocery store chain that was springing up all over southern California. It had just opened in my neighborhood and quickly earned a reputation for being inexpensive yet high in quality Read more
We’re stoked to be jumping into the 21st century of customer service. Well, maybe it is even the 22nd. This is really cutting edge stuff. Yesterday, we launched our R.W. Elephant Help Site. This thing is great. Read more