Unsuccessful ACH Email Template

If you have enabled ACH through RW Pay, an Unsuccessful ACH Email Template will populate within your Account Settings under Email Templates.

This email will be sent automatically as soon as an ACH Payment fails.

Here’s an example:

By default, it will be sent to the email address that was entered within the payment page under the “Receipt Email” field:

To customize the email that gets sent, head to Account Settings.

Select “Email Templates” from the column on the left.

Select the “Unsuccessful ACH” Email Template:

If you would like members of your team to receive this email along with the customer, be sure to enter your company email address(es) in the “BCC Emails” field.

We recommend including the ##ERROR_DESCRIPTION## Reference Tag somewhere within the body of this email to give the customer a description of why their payment failed according to the bank.

Here is a Reference Guide for the supported Reference Tags:

Company Name: ##COMPANY_NAME##

Event Date: ##EVENT_DATE##

Invoice Number: ##DISPAY_INVOICE_ID##

Client: ##CLIENT##

Invoice Total: ##INVOICE_TOTAL##

Deposit Due: ##DEPOSIT_DUE##

Remaining Balance: ##BALANCE##

Payment Due Date: ##PAYMENT_DUE_DATE##

Balance Due Date: ##BALANCE_DUE_DATE##

Link to Invoice PDF: ##PDF_LINK##

Link to Online Payment Page*: ##PAYMENT_LINK##

Amount Paid: ##THIS_PAYMENT_AMOUNT##

Payment Date: ##THIS_PAYMENT_DATE##

Method: ##THIS_PAYMENT_METHOD##

ACH Failure Error Description: ##ERROR_DESCRIPTION##

SAMPLE TEXT

Here is some sample language you can use if you’re not sure where to start:

SUBJECT: Unsuccessful Payment for Order ###DISPLAY_INVOICE_ID## ##COMPANY_NAME##

BODY:

Hello,

We’re reaching out to let you know there was a problem with the ACH payment you attempted for Order ###DISPLAY_INVOICE_ID## with ##COMPANY_NAME## of ##THIS_PAYMENT_AMOUNT##. It was not successful and was not processed. The error returned by the bank is:

##ERROR_DESCRIPTION##

Please try your payment again.

Here is the payment link for your Order to pay by ACH or credit card: ##PAYMENT_LINK##

Please contact ##COMPANY_NAME## directly if you have any questions.