Adding new payments is great because it means you’re bringing in the moola. However, adding a payment incorrectly or by accident is about as useful as monopoly money and will make your accounting a nightmare.
Please note that this is NOT the process for refunding a payment nor does it apply to payments processed through Stripe credit card processing. For help with that see the article on Refunding a Payment.
Here are some scenarios that might come up when you’ll actually need to delete a record of a payment:
- You accidentally entered a payment on the wrong order
- You mistakenly used the wrong “Payment Type” when recording the payment
- You entered the payment twice and need to delete one.
So let’s talk about deleting a payment.
Begin by selecting the “Orders” icon in the top right corner of your browser window.
![](https://rwelephant.com/wp-content/uploads/Orders-Icon.jpg)
Select the pertinent order from the left column.
Click the green “Edit Order” button.
Select the “Payments” tab.
![](https://rwelephant.com/wp-content/uploads/01-Deleting-a-Payment-Payments-tab.jpg)
Select the payment you want to delete.
Double click on the amount (i.e. 750).
![](https://rwelephant.com/wp-content/uploads/02-Deleting-a-Payment-Highlight-amount.jpg)
Change the amount to “0”.
![](https://rwelephant.com/wp-content/uploads/03-Deleting-a-Payment-Enter-Zero.jpg)
Please also note that you can use this method to change the amount of the payment (i.e. From “750” to “75”).
Press Enter.
The payment will be deleted.
![](https://rwelephant.com/wp-content/uploads/04-Deleting-a-Payment-Deleted-Payment.jpg)
Click the green “Save Order” button.
Take a sigh of relief. High Five!
Now go get more real payments.
![](https://rwelephant.com/wp-content/uploads/05-Deleting-a-Payment-GIF.2021-08-12-16_26_04.gif)