Email Templates within RW Elephant allow you to compose email messages to your Clients that specifically reference their orders.
You can find your Email Templates in the Account section (navigate to the Account icon in the upper right corner of your browser window, then choose "Email Templates" in the left column). They include:
The philosophy behind these templates is to give you power to communicate however you'd like. For instance, if you have a very high-touch sales process, you may want your Wishlist Request email to be a friendly, "Hey we got your request, we'll be in touch soon." Then, behind the scenes you'll examine their request, organize it, make additional suggestions, and perhaps even have a phone call with the client before sending them the Wishlist Link email.
If, on the other hand, you want your clients to have access to as much information as possible on their own, you may include a link to their Wishlist PDF within the Wishlist Request email so they get their Wishlist right away with no personal intervention from you.
Every rental company that uses RW Elephant is different but they all want to be as consistent, efficient, and helpful as possible for their clients. We want to partner with you to do just that.