Payment Confirmation Email Template

RW Elephant sends automatic online payment confirmation emails after all online payments.* This Help Article shows how you can format and customize these emails.

Navigate to the "Account" section by clicking on the icon in the upper right corner of your browser window.

Click on the "Email Templates" tab towards the top of your browser window.

Use the "Payment Confirmation Email" section to customize your message.

The top field is for the Subject Line of your email. The second field is for the body of the email.

Feel free to modify the default text in any way that you'd like but keep in mind that the Reference Tags (##COMPANY_NAME##, ##EVENT_DATE##, etc.) are meant to save you from a life of cutting-and-pasting. Even if you rearrange them or add more verbiage, you may want to include these tags.


Here is a Reference Guide for the supported Reference Tags:

Company Name: ##COMPANY_NAME##

Event Date: ##EVENT_DATE##

Invoice Number: ##DISPAY_INVOICE_ID##

Client: ##CLIENT##

Invoice Total: ##INVOICE_TOTAL##

Amount Due: ##DEPOSIT_DUE##

Payment Due Date: ##PAYMENT_DUE_DATE##

Balance Due Date: ##BALANCE_DUE_DATE##

Link to Invoice PDF: ##PDF_LINK##

Link to Online Payment Page*: ##PAYMENT_LINK##

Amount Paid: ##THIS_PAYMENT_AMOUNT##

Payment Date: ##THIS_PAYMENT_DATE##

Method: ##THIS_PAYMENT_METHOD##


Once you have customized your email, be sure to click on the "Save Email Templates" button to activate your new clever communication.

Check out Online Payment Confirmation Emails to see an example of a Payment Confirmation Email in action.


*This feature is only relevant to users who have enabled Integrated Credit Card Processing within R.W. Elephant.