Password Reset

Passwords may need to be reset from time to time because a User forgot theirs, you want to change your own, or because you want to restrict access of a particular User.

Forgotten Password

If you've forgotten your password, simply go to our Password Reset page. Enter your email address and a link will be sent to you to reset your password.



Changing Your Own Password

If you are logged into your account and want to change your password, navigate to the User icon in the upper right corner of your browser window.

Select yourself from the column that appears on the left.

Click the "Change Password" button.

A pop-up window will appear with a field for your new password and then for you to confirm that password. Then click "Confirm."



Changing Another User's Password

If you are an Admin on your RW Elephant account and need to change the password of another User, navigate to the Users icon in the upper right corner of your browser window.

Select the User from the list in the left column.

Click the "Change Password" button.

Enter the New Password and Confirm the Password in the pop-up window that appears.

Click the "Confirm" button.

That User's password will now be changed. They will no longer be able to log in with their old password.